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| Audit Management System |
| Complete automation of the Risk Based Internal Audit (RBIA) and Inspection function of the Banks. |
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| Highlights include the following: |
- Automation of entire process – From conception till closure of audit
- Extensive Features Supporting each stage of the Audit Process, Various Modules extensively covering different stages of Audit Processes including: Planning, Allotment, Inspection / Audit, Reporting, Reviews, Compliance and MIS
- Facilitates Effective Tracking, Prioritization and Controlling of all Actionable Areas
- Provision to define various rules and guidelines for the planning and conducting an audit
- Real time status availability for all-India branches, controlling offices and the Central Offices
- The system provides easy interface with other Systems like Finacle, etc.
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| ClientMatrix |
| An Integrated Complaints and Lead Management System for the Banks. |
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| Highlights include the following: |
- ClientMatrix enables systematic recording, management and closure / redressal of all leads and complaint cases for the Banks
- ClientMatrix software is easy to set up, is based on a web technologies, and permits a number of cross-references, search fields and full reporting capabilities
- ClientMatrix provides for extensive provision for recording complaint details like Complainant’s Details, Category of Complaint, Complaint Originating Source, Complaint Description, etc.
- Provision to generate automated letters / Mails like Acknowledgement letter, Forwarding Letters, Reminders, Special Letters, Final Disposal Letters, etc.
- Provides Structured Complaints Follow-up Process including System-aided case tracking, Action Recording and next action plan, Incremental Build-up of the customers databank. etc.
- Various reporting needs in-built in the system like Daily Reports, Weekly Reports / Monthly Reports, Statutory Reports, etc.
- Analysis of complaints based on a host of criteria like Complaint Aging Analysis, Complaint Volume (Nature, Branch, Period, etc.), Complaint Pendency Status (Source, Officers, Zone, etc.), Complaint Disposal Rate, Complaint Checklist, etc.
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| General Administration Management System for Banks |
| Comprehensive System enabling process automation for General / Office Administration Departments (GAD and OAD Dept) of Banks. |
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| Highlights include the following: |
- An integrated system enabling Centralized Management & Maintenance of all owned and leased properties of the bank including Commercial as well as Residential properties
- Covers all stages of property management including purchase or lease, all types of taxation, legal aspects including litigation, regular maintenance / upkeep, empanelment of contractors for all possible maintenance work (civil, electric, furniture, renovation, plumbing, etc), contractual arrangement and fulfillment from all vendors, etc.
- Coverage of extensive Property Details including details like identification, Ownership / Lease details, Acquisition details, Commercial Transaction details, legal transaction details, Area, Landlord Details
- Provides for Multiple Classification of properties and has ready occupancy details as also Allotment of Furniture / Fixtures and other Asset Type
- The system also enables to systematically record and maintain all types of Projects (e.g. civil, electrical, all Annual Maintenance Contracts, renovations, house-keeping, household maintenance, etc) along with comprehensive Project as well as the Contractors details
- Includes in-built comprehensive Billing System as well as the Accounting System
- Extensive reporting capabilities on a host of parameters
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| Integrated Accounting System for Banks |
| The Accounting System (Head Office General Ledger) for use at the Central Accounts Department of Banks. |
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| Highlights include the following: |
- Total Automation of the General Ledger Functions including various Modules / Functions like Day Book, Auditor's Payment, Write-Off Proposals, Suspense Receipts, Profit & Loss, Balance Sheets, etc.
- Provision to record all Cash, Clearing and Transfer voucher (financial) records
- Easy Provision to create Account heads and sub-heads - its codification, hierarchy and entry rules
- Easy steps for transaction creation, its authorization and final posting
- Provision for multiple debit - multiple credit transaction postings
- Provision for batch posting of daily financial transactions
- User defined setting and hierarchies of the Balance Sheet and Profit & Loss statement formats
- Change and amendment possible at any stage of Balance Sheet preparation
- In-built Auditor's Billing and Payments Module
- In-built Write-Off Module enabling recording and scrutiny of the write-off proposals from the branches and its due amalgamation into the respective accounting heads
- Provision to record intra -branch payment and receipt records
- Provision of viewing / printing of ledgers based on the user defined period range
- Easy error tracking and correction procedure
- Complete Audit trail
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| Inventory Management System for Banks |
| A Comprehensive Inventory Management System for use at the Printing and Stationary Department at the Head Office as well as at multiple Warehouses and Godowns of the Banks. |
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| Highlights include the following: |
- The Stationary Management System maps the complete business processes of the Printing and Stationary Department of the Banks including Purchase of stationeries, Supply to branches/regions, Stocking and managing of inventories, Selecting and empanelment of Suppliers, and finally Billing and Accounting
- The main functionality includes maintaining all items description, Enquiry processing, indent processing, Purchase Orders, Dispatch, Goods Receipts Preparation, Transportation, Branch Acknowledgment, Inventory planning, recording and maintaining stocks across various go-downs / warehouses, and others
- In addition, the system has other key features like Item Classification, Printing Norms and Rates, Paper Types, Enquiry / Tender Processing, Instrument Tracking, Stock Analysis, Consumption Analysis, etc.
- The System is based on the Maker-Checker concept followed by most banks towards data posting, reviewing and authorization
- The system is highly parameterized and strict validation controls ensure a high level of data accuracy while posting and processing
- A thorough audit trail is maintained for the data posting and modifications
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| Online Balance Sheet Consolidation / Finalization System for Banks |
| A centralized Web-Based Balance Sheet Consolidation System for complete automation of the Balance sheet submission and finalization activities across all Branch / Office networks of Banks. |
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| Highlights include the following: |
- Each Branch / Region / Zone connects to the system and submits their respective Balance Sheet data; Alternative the said system can also connect to the available balance sheet data source of the branches towards further processing stages
- No separate data consolidation process for the Bank - as it takes place at the point of posting
- Other System features include:
- A Comprehensive Account Master (with extensive parameterization / rules)
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Online Memorandum of Change (MOC) i.e. Change for Balance sheet data for any level and for any stage of finalization through an extensive online MOC feature
- Online Balance Sheet Booklets i.e. Auto creation of Online booklets specific to Branch / Region based on the set parameter
- Extensive Reporting and Analysis including printing of Balance Sheet / P&L for each hierarchy level and variety of checklists at each stage
- Comparison of key performance indicators across the selected branches / regions and the given period range (like quarterly, half-yearly, yearly, etc)
- Provision to easily create and modify formats for Balance Sheet / P&L / Schedules / other standard outputs
- Lesser need for conventional communication (like telephone, fax, etc.) across the hierarchical levels as data and the status at any given point readily known and being also complimented by in-built mailing system
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| Online Branch Performance Analysis and Monitoring System |
| Enabling leading Banks to easily and conveniently monitor and analyze Branch performances on various parameters on a continuous basis. |
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| Highlights include the following: |
- The system is aimed towards recording and analyzing the performance data of the Branches (as well as the Regions wherever applicable) - against the selected parameters and the given period (e.g. week, month, etc) - on an online mode, thus significantly reducing the time for data posting, data collection and data analysis
- With the help of this system, the branches / regions will be able to conveniently post their weekly data on a structured basis
- Alternatively, the system can auto upload the data through interfaces with the legacy system, Finacle, etc.
- The system facilitates significant reduction on the time and effort that was otherwise required by the branches towards record-keeping, managing, manually posting and in addressing the regular queries with respect to the same
- Some other features of the system include the following:
- A provision to record both target figures as well as performance figures for the branch / regions against the various parameters and the period
- A provision to add new parameters (for performance measurement) from time-to-time or to mark the existing parameters as ineffective as the case may be
- To have provisions to scale the application in future so as to include many more features, analysis and hierarchy based on access and usage
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